Wells fargo home loans customer service

Wells fargo home loans customer serviceWells Fargo Watch

Wells Fargo Watch is a consumer advocacy group for Wells Fargo customers. Wells Fargo Watch is not affiliated with Wells Fargo or sponsored by Wells Fargo.

I created Wells Fargo Watch after being frustrated with the customer service that I received from Wells Fargo. My wife and I have a home loan with Wells Fargo and have been trying to remove the PMI (private mortgage insurance) for more than 2 years. We were clearly eligible to have this removed but due to Wells Fargo's terrible customer service, smoke screens, stonewalling and refusal to take responsibility for their errors, I continue to pay PMI on my home loan. After dealing with Wells Fargo it appears to me that they've purposely made the PMI removal process difficult so that customers either give up or at the very least, end up paying PMI for many more months then they should have to. To learn more about my experience check out my Wells Fargo home loan story.

After being thoroughly frustrated with the abysmal customer service that Wells Fargo provided to me concerning the PMI on my home loan, I started to search the internet for consumer resources. After finding several consumer advocacy websites it became clear that my experience receiving poor customer service from Wells Fargo was not unique. I found many bulletin boards with disgruntled Wells Fargo customers spanning the full scope of Wells Fargo’s products and services - home loans, banking, and other financial services. However, there didn't appear to be one central location where Wells Fargo customers could communicate, so Wells Fargo Watch was born.

It is my hope that this site can educate, warn, and offer a community for Wells Fargo customers to interact. Hopefully as a community we can learn from each other's experiences. As I continue to fight with Wells Fargo to remove my PMI I will post my findings here so that other people can learn from it and won't have to go through it themselves. I’m hoping other people will do the same and share their stories with the community.

If you have a question, comment, or complaint about Wells Fargo check out our Wells Fargo Forum.


Wells Fargo Mortgages: Extensive Loan Selection, Improved Customer Satisfaction

Wells Fargo Mortgages: Extensive Loan Selection, Improved Customer Satisfaction

Wells Fargo is one of the nation's largest mortgage originators, providing a range of home loans for purchasing and refinancing. In addition to conventional home purchase mortgages, Wells Fargo offers home equity financing, government-backed mortgages and a first-time homebuyer program. Although Wells Fargo has received considerable criticism for questionable mortgage lending practices in the past, the bank's website actually shares more information than most other mortgage lenders do.

While Wells Fargo received harsh criticism for its abuse of customer trust in the fake accounts scandal of 2016, the data we reviewed suggest that it has made progress in providing better service as a mortgage lender. Its rates and fees are fairly average, but Wells Fargo did earn a higher satisfaction rating than most other mortgage providers and registered fewer CFPB complaints per origination. The bank also logged a higher rate of dispute-free resolutions, indicating that it did a faster and better job of solving customer complaints.

Compared to other mortgage lenders, Wells Fargo also tends to share far more details about its mortgage costs and interest rates than the average bank. We were able to obtain estimates on a wide range of itemized closing costs and interest rates broken down by mortgage type and personal credit score. This made Wells Fargo's online estimates a good deal closer to what a customer might actually receive in a formal estimate, which requires you to submit your credit score and social security number. Most mortgage lenders won't divulge as much information as Wells Fargo does through its website, making it a good place to start if you're just beginning to shop for mortgages.

How Do Wells Fargo's Mortgage Rates and Fees Compare?

Using Wells Fargo's rate and payment calculator, we found price estimates for a variety of consumer profiles and loan types. Wells Fargo's online interface allows you to enter information for the important variables that affect loan cost, including location, credit score, loan amount, down payment and home value. Like most other banks, Wells Fargo's tools won't allow you to adjust more detailed variables like income, assets and debt-to-income ratio. To receive a more accurate mortgage projection, you'll have to contact the bank directly and request an official Loan Estimate, which legally must be delivered to you within three days.

For the 30 year fixed-rate mortgage, we used three consumer profiles to see how the projected costs of a Wells Fargo mortgage vary between consumer and loan type. We tested the cost for borrowers with two credit score ranges for the same location, home value and down payment. For the third profile, we changed the home value and used a credit score range of 760 and above. We found that relative costs were higher for the profiles with worse credit and larger loan amounts.

Profile #1: Consumer with 700 - 759 Credit Score, Home Value of $198,000 and 10% Down Payment

For the first consumer profile, Wells Fargo estimated interest rates and APRs close to the national average. Due to their mortgage insurance requirements, the government-backed FHA loans turned out to be the most expensive option.


Wells Fargo Customer Service Phone Number Contacts

Wells Fargo is a banking and financial services industry headquartered in San Francisco, California. It offers a wide range of banking products. At Wells Fargo, one can find commercial banking, mortgage, consumer finance and much more. Founded in 1852 the bank operates through 8,600 locations and 1,300 ATMs operational throughout the world.

Below we have provided customer service phone number contact of the Wells Fargo. You can also find login instructions via which you can access your online banking account and live chat features. Read on and have a nice time.

For any queries related to your business, property or other general concerns, feel free to call 1-800-TO-WELLS (1-800-869-3557). Customers can also call the business groups directly. Customer service representatives are available at the following numbers:

1-888-818-9147- Wells Fargo Home Mortgage

1-800-225-5935- Small Business Banking

1-888-667-6059- Personal Credit Management

1-800-658-3567- Wells Fargo Education Financial Services (Student Loans)

1-800-728-3123- Retirement Plans (401(k)) Through Your Employer

1-800-642-4720- Credit, ATM and Debit Cards

You can mail your payments and questions to the bank using the address provided below.

420 Montgomery Street

San Francisco, CA 94104

Wells Fargo Bank

Portland, OR 97228-6995

Wells Fargo Auto Finance

Phoenix, AZ 85038-9704

Wells Fargo Home Equity

Des Moines, IA 50306-0335

Wells Fargo Home Mortgage

Des Moines, IA 50306-0335

Wells Fargo Card Services

Los Angeles, CA 90030-0086

Wells Fargo Customer Service

Charlotte, NC 28256

Wells Fargo Education Financial Services

Sioux Falls, SD 57117-5185

You can locate a Wells Fargo branch or ATM nearby using the branch locator of the bank.