T mobile final bill

How to cancel my Bell Mobility service and understand my final bill

Cancelling your Bell Mobility service

Should you choose to cancel your service, contact us and let us know the date you want the cancellation to be effective. Keep in mind the following:

  • If your Bell Mobility service is subject to the Wireless Code, your service can be deactivated immediately or on another date of your choosing (up to 60 days from the date of your request).
  • All other services can be deactivated on any date in the 30 to 60 days following the date of the request.

After deactivation, a final bill will be generated on your regular billing date.

Some charges (e.g., international roaming) may take longer to generate and may need to be billed separately at a later date. All charges will be billed within 90 days of your cancellation date.

Note that if your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period which apply to the period after cancellation of your services.

Your usage will be prorated based on the length of time remaining in your billing period at the time of cancellation. Additional usage charges incurred on any services that you use in addition to the prorated usage included in your monthly plan will be billed as overage.

If your service is subject to a commitment period and you cancel it before the end date, a cancellation fee will apply.


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Find answers to commonly asked questions about phone numbers that don't fall within your plan.

Why am I charged $.01 per minute for calls to conferencing, chat, broadcast, radio, and other similar numbers?

T-Mobile has implemented a $.01 charge per minute for calls to out-of-plan numbers. This charge affects calls to a limited number of services like chat lines, conference calls, and radio broadcast lines. This policy is not a change to our existing calling plans; these calls have always been considered out-of-plan. These calls tend to cost more for T-Mobile to complete and this helps us to manage those costs.

Are business conference lines that I use for work charged the $.01 per minute?

Most conference lines provided by employers aren't subject to this charge. If they are, you’ll hear a message letting you know that there will be an additional charge. You can avoid the charge simply by hanging up.

How do I determine if I will be charged the $.01 per minute?

This only affects a limited number of services like chat lines, radio broadcasts, and others that tend to cost more for T-Mobile to complete. Toll-free numbers are not affected. To ensure you always know when you will be charged, we will tell you about the charge when you dial an out-of-plan number. You can avoid the charge simply by hanging up.

What if the number I'm calling isn't one of those types of services?

To ensure you always know when you will be charged, we will tell you about the charge when you dial an out-of-plan number. You can avoid the charge simply by hanging up. If you have any questions or think there's an error on your T-Mobile bill, you can call our Customer Service by dialing 611 from your T-Mobile phone, or call 1-877-453-1304 from another phone.

Can I block numbers that are out-of-plan?

While you can block incoming calls from specific numbers, there is no way to block outgoing calls. When you place an out-of-plan call, you are notified about the charge. You can avoid the charge simply by ending the call.

Learn how to view and print your T-Mobile bill. You can access your current bill, as well as bills from up to one year ago. If you'd like to obtain a copy of a bill from more than a year ago, contact us.

You can also get printed copies of your last three billing statements at any T-Mobile store. Remember to bring a government-issued photo ID.

View your bill from a mobile device with the T-Mobile app

Note: You can't print your bill from the app.

View and print your current bill from your computer

  1. Go to My T-Mobile and log in to your account as the Primary Account Holder.
  2. Next to PAY BILL, click View bill.
  3. In the Current charges section, click Download bill (PDF).
  4. In Choose bill version, select either the VIEW SUMMARY BILL or VIEW DETAILED BILL.
  5. Open and print the PDF.

View and print bills up to 12 months ago from your computer

  1. Go to My T-Mobile and log in to your account as the Primary Account Holder.
  2. Click BILLING at the top of the page.
  3. On the upper right of the page, select the arrow next to the date range. Select a bill from the list of that appears to open that bill summary.
  4. In the Current charges section, click Download bill (PDF).
  5. In Choose bill version, select either the VIEW SUMMARY BILL or VIEW DETAILED BILL.
  6. Open and print the PDF.

You've checked your bill, and things don't look right. What do you do? If T-Mobile makes a mistake on your bill, please let us know. We'll do everything we can to make it right. You should contact T-Mobile Customer Service right away.

You can also request a refund for the deposit you paid at activation, as well as any credit balance or overpayment that may be made to your T-Mobile account.

What to expect when you're issued a credit or adjustment

Even if you're expecting a credit or adjustment on your account, you should still pay the total amount due on your bill to avoid fees and service interruption.

Any credit or adjustment you receive for an invalid charge will appear on your next billing statement:

  • You can find the credit listed in the Monthly Summary under Credits & Adjustments.
  • The amount will be deducted from Total Current Charges.
  • Please see Understand your bill if you need more information about where your credit can be found.

We refund deposits on final credit balances upon request, unless otherwise required by law. Interest is applied on deposits at the rate the law requires. You can request a return of your deposit if you meet the following criteria:

  • You have 12 months of active service with T-Mobile. During those 12 months, your account must have remained in good standing.
  • Your account must be current.

It usually takes 2-3 days via electronic refund or 6-10 days via prepaid card once you've filed a request for the remaining credit balance to be refunded. If you have a balance, the deposit may be applied to any amount you owe on your account.

If you'd like to request a refund, please contact T-Mobile Customer Service. You'll need to be the account holder or an authorized user and you'll need the following:

  • The account password or the last four digits of the Social Security number that was used to activate the account
  • The mobile number for the account
  • The current billing address for the account

If you discovered you have overpaid on your bill, you can contact T-Mobile Customer Service to request a refund for any remaining credit balance.

If your payment was made by mailed check, electronic check, cash, money order, or through a retail location, your refund request will generally be processed within 1-2 business days.

  • Check payments must wait 14 days before a refund can be requested to allow time for the payment to process through the bank. After the 14 days have past, then a refund can be processed within 1-2 business days.
  • Keep in mind, canceled accounts must wait 30 days before the credit balance can be refunded due to final charges that may be added to the account.

If your payment was made by credit card or debit card, your refund request will generally be processed within 2-3 business days. It'll be reflected on your credit card or bank account within 1-3 business days after that. We can refund money in the following methods:

  • Debit or credit card: We'll refund the money back to your bank or credit card account.

Why a refund request might be declined

If you receive notice that your refund request was declined, we want to help you better understand why this may have happened.

Here are reasons why your account might not be eligible for a refund:

TMO Free Msg: You requested a refund of $xxx.xx. However, your account is not eligible for a refund.

  • If you paid by check, you should wait 14 business days after payment date before requesting a refund to allow time for the payment to process through the bank.
  • You might have requested a refund to a different account, and you didn't verify the one-time PIN.
  • You might have requested a refund to a different credit card. We're only able to make a refund to the original credit card that made the payment.

Your account isn't eligible for a refund due to a payment on your T-Mobile account being returned unpaid. Because the returned payment may have been the payment you requested to have refunded, we no longer have the funds to process the refund. If another payment was returned, your refund may have been declined because the returned payment reduced your credit balance. Refunding the additional payment would cause your account to become past due.

Please check the status of your recent T-Mobile payments with your financial institution.

If you didn't make this payment or request a refund, please contact T-Mobile Customer Service.

If you paid by check and the checking account has never been used on your T-Mobile, your refund will be held 14 business days from the payment date.

If you didn't make this payment or request a refund, please contact T-Mobile Customer Service.

If you don't believe your account fits any of these situations or you need further support, contact T-Mobile Customer Service.


Requirements for T-mobile to pay ETF

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TMO must really want new business.

  1. Trade in a phone. I've heard that some people have had success in trading in flip phones, but the representative that set me up with T-Mobile said that you need to trade in a smartphone. However, given the copious amount of misinformation that she told me during the sign up process, I wouldn't be surprised that she was also wrong about having to trade in a smartphone.
  2. Sign up for a qualifying plan.
  3. Purchase a device from T-Mobile and finance it by paying it off in monthly payments.


T-Mobile will pay your family plan's early termination fees to get you to switch

T mobile final bill

T-Mobile has just announced that it plans to end one of the last remaining barriers to get people to switch over to its network: those pesky early termination fees. At its fourth Uncarrier event at CES 2014, the carrier announced that starting tomorrow, customers from the three other competing national carriers -- Sprint, Verizon and AT&T -- can trade in eligible handsets to any T-Mobile location, switch over and get an instant credit of up to $300. You would then purchase a T-Mobile handset and then send your final bill from your previous carrier to T-Mobile -- either via mail or upload to T-Mobile's website -- as proof of your early termination fees. The magenta carrier will then send you an additional payment of up to $350 per line (for up to five lines) to pay those off, and both individual and family plans apply. Only those who are trading in phones, transferring their number and getting new handsets from T-Mobile are eligible to partake in the deal.