Cenlar Central Loan Administration
Based on 90 ratings out of 408 reviews
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Consumer Complaints and Reviews
I am feeling very sick to my stomach reading all of these TERRIBLE reviews and my experience with Cenlar/Bayview has been so, so awful. I have been crying for the last 4 days since I received a pre-foreclosure letter from their lawyers in St. Louis. I have went through what many of you have in the last 6-8 months as far as no return calls, no communication or correspondence regarding my modification and mortgage. I have also experienced my mortgage payments being sent back to me stating an "Invalid Loan Number." I just assumed that maybe I had a new loan number because I was going through the modification process.
I applied for a modification, went through the paperwork process and made all of my special plan payments ON TIME in November/December 2016. I was told by Cenlar that the modification process can be a very long process and to remain patient. I trusted them! I never received any correspondence regarding the modification process except for ONE LETTER stating it was approved with a copy of the lot my home was located on, etc. Every time I tried to call I was hung up on when transferred, received voicemails, circuits were busy several times when I called and no one that I spoke with could ever answer my questions properly. It was frustrating.
Somehow, I FINALLY got a hold of a representative who was supposed to be managing my loan. I explained my frustrations, the fact that I had no idea where they were at in my modification process because I have received no correspondence, etc. and she placed me on long holds SEVERAL TIMES and seemed just as confused with my loan as I was! She said that she would have to pass my loan information to her supervisor because things did not look right with my mortgage. It took about a week and a half to TWO WEEKS to speak with the supervisor Jim.
Jim stated that my loan was compromised and I asked him to explain. He stated that my modification was approved but Cenlar MISALLOCATED my funds and it was their fault! He stated the funds were NOT allocated properly so they were trying to correct the mistakes, allocate the funds properly and that everything would be okay and I was not on his radar for anything to be wrong or for my home to go into foreclosure, etc. He reassured me and I believed him. He seemed sincere and owned up to the mistake Cenlar made. Jim said as soon as the mistakes were corrected I would hear from him to proceed with making my payment.
I never heard from Jim again. Over the last couple of months I would see very odd things happening with my mortgage account. I would receive emails saying there was a $6000 payment made on my mortgage account or a $1200 payment. I knew that it wasn't me making payments that large. It was so confusing. So, just 4 days ago (8/17/17) I received a letter in the mail that my home is going into pre-foreclosure. I was SHOCKED. STUNNED. I feel so very lost and confused! I called Cenlar immediately. And it didn't help at all! I explained my whole situation to the representative and asked for ANSWERS but she didn't have ANY! She was making excuses and all that she stated was my loan modification is no longer active.
The only thing she could say was she would send me a loan modification packet of some sort to fill out and return to try to save my home. She said there are different options to try to help me but. I already went through this before! Why would I have to do it again, especially for something that wasn't my fault? And I lost a modification I was actually approved for because they didn't allocate the funds properly. That is their fault, not mine! The representative said the modification I was approved for was the HAMP but now I am not eligible to apply for that particular one again! The representative then stated "Please stop crying. It will be okay. As of right now there is NO SALE DATE for your home and once we get the packet of paperwork from you it's possible to put any foreclosure activity on hold." It felt so surreal to hear this.
I need help. I need to seek some type of legal help. I honestly just don't know what to do. I am so worried. Cenlar will RUIN LIVES. I am a single mother of a beautiful daughter and we have no other living family members. I was the first homeowner in my family. And we will virtually be homeless if I cannot resolve this. I am so worried and angry. I feel helpless.
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