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Cenlar Central Loan Administration

Star loan services reviews

Based on 90 ratings out of 408 reviews

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Star loan services reviews

I am feeling very sick to my stomach reading all of these TERRIBLE reviews and my experience with Cenlar/Bayview has been so, so awful. I have been crying for the last 4 days since I received a pre-foreclosure letter from their lawyers in St. Louis. I have went through what many of you have in the last 6-8 months as far as no return calls, no communication or correspondence regarding my modification and mortgage. I have also experienced my mortgage payments being sent back to me stating an "Invalid Loan Number." I just assumed that maybe I had a new loan number because I was going through the modification process.

I applied for a modification, went through the paperwork process and made all of my special plan payments ON TIME in November/December 2016. I was told by Cenlar that the modification process can be a very long process and to remain patient. I trusted them! I never received any correspondence regarding the modification process except for ONE LETTER stating it was approved with a copy of the lot my home was located on, etc. Every time I tried to call I was hung up on when transferred, received voicemails, circuits were busy several times when I called and no one that I spoke with could ever answer my questions properly. It was frustrating.

Somehow, I FINALLY got a hold of a representative who was supposed to be managing my loan. I explained my frustrations, the fact that I had no idea where they were at in my modification process because I have received no correspondence, etc. and she placed me on long holds SEVERAL TIMES and seemed just as confused with my loan as I was! She said that she would have to pass my loan information to her supervisor because things did not look right with my mortgage. It took about a week and a half to TWO WEEKS to speak with the supervisor Jim.

Jim stated that my loan was compromised and I asked him to explain. He stated that my modification was approved but Cenlar MISALLOCATED my funds and it was their fault! He stated the funds were NOT allocated properly so they were trying to correct the mistakes, allocate the funds properly and that everything would be okay and I was not on his radar for anything to be wrong or for my home to go into foreclosure, etc. He reassured me and I believed him. He seemed sincere and owned up to the mistake Cenlar made. Jim said as soon as the mistakes were corrected I would hear from him to proceed with making my payment.

I never heard from Jim again. Over the last couple of months I would see very odd things happening with my mortgage account. I would receive emails saying there was a $6000 payment made on my mortgage account or a $1200 payment. I knew that it wasn't me making payments that large. It was so confusing. So, just 4 days ago (8/17/17) I received a letter in the mail that my home is going into pre-foreclosure. I was SHOCKED. STUNNED. I feel so very lost and confused! I called Cenlar immediately. And it didn't help at all! I explained my whole situation to the representative and asked for ANSWERS but she didn't have ANY! She was making excuses and all that she stated was my loan modification is no longer active.

The only thing she could say was she would send me a loan modification packet of some sort to fill out and return to try to save my home. She said there are different options to try to help me but. I already went through this before! Why would I have to do it again, especially for something that wasn't my fault? And I lost a modification I was actually approved for because they didn't allocate the funds properly. That is their fault, not mine! The representative said the modification I was approved for was the HAMP but now I am not eligible to apply for that particular one again! The representative then stated "Please stop crying. It will be okay. As of right now there is NO SALE DATE for your home and once we get the packet of paperwork from you it's possible to put any foreclosure activity on hold." It felt so surreal to hear this.

I need help. I need to seek some type of legal help. I honestly just don't know what to do. I am so worried. Cenlar will RUIN LIVES. I am a single mother of a beautiful daughter and we have no other living family members. I was the first homeowner in my family. And we will virtually be homeless if I cannot resolve this. I am so worried and angry. I feel helpless.


star loan services reviews

Star loan services reviews

Star loan services reviews

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Star loan services reviews

Star loan services reviews

Star loan services reviews

Star loan services reviews

Star loan services reviews

Star loan services reviews

One of the biggest purchases that you will make during your lifetime is the purchase of a home. At Texas Loan Star, Inc. we are committed to making the process as easy as possible by providing you with a quick approval, a smooth loan process, and personal attention every step of the way.

Save Money! Lower your payments with an easy refinance loan from Texas Loan Star, Inc. Current interest rates are still historically low. Now is a the time to refinance your existing mortgage and lock in a low fixed rate.

Construction and Renovation Loans for Primary Residences and Investment Properties. Tailored loan programs that provide the opportunity to take advantage of great priced homes sold “as is” in need of renovation and/or repairs. Buy and Renovate, or Refi and Renovate all in one loan. Call us for details!

Home Equity is the difference between the market value of your home and what you owe on the mortgage. There are many uses for a home equity loan that can add up to big savings for you!

You can pre-qualify by clicking the “Apply Now” button or download the forms and send them to [email protected] or fax to 713-802-0909.

Star loan services reviews

At first I attempted to refinance through existing mortgage holder as well as our bank to no avail. Mike Pitassi and Veronica really went the extra mile to make this complicated loan work for me! I will strongly recommend both of them to anyone looking for a home loan. I really appreciate the company and you guys delivered!

Star loan services reviews

Mike, Shylah, Sylvia, and Chris, all professionals and great communicators. My refinance was a bit tricky due to construction at my house, but these people got it done! The attention to detail and the level of coordination in your office is impressive. Their professionalism made my refinance pleasant and effortless.

Star loan services reviews

Spencer was amazing to deal with, a real professional. He worked with me throughout a years time and turned me on to someone to help me repair my credit. Without Spencer I would not have even gotten a home loan, so I am forever grateful. I had a great experience with everyone at Texas Loan Star. Spencer did for me what no other bank or mortgage broker could do for me and that was get me into home with a great interest rate.

Star loan services reviews

Unbelievable experience! Mike, Sydney & Art have been fantastic to work with. Mike treated me like I was his only client I never felt like he was too busy to help me. Truly a gifted loan adviser and now I consider him a friend. You have a great team to work with! I closed in 23 days and there is nothing I can say that needs improvement. Your structure has obviously been well tuned over the years and IT WORKS!

Star loan services reviews

The experience of visiting the office and meeting the staff makes you feel like family! Thank you!

Star loan services reviews

People say that buying a house is stressful, and that couldn’t be farther from the truth if you use Texas Loan Star. Laith and his team handled everything for us, keeping us informed throughout the process and our closing costs we’re under the budgeted amount by about $600! Use them and you won’t regret it!


star loan services reviews

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